What We Do
The Outcome Gap's mission is to enable all supply chain actors to improve human rights.
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We do this by building capabilities and confidence in supply chain social impact management
We know that current approaches to supply chain human rights management struggle to achieve the real-world results we all want to see. Supply chain visibility can be patchy, data sits in disparate places, and understanding social impact is hard.
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The Outcome Gap was founded in 2023 with a mission to overcome these challenges and help supply chain actors achieve demonstrably improved working conditions.
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Our team and associates are specialists in responsible sourcing, data analytics, tech transformation and monitoring and evaluation.
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Together, we help suppliers, buyers and civil society organisations to understand, track and improve the social impact of supply chains.
Our approach
We offer a range of ways we can work together to suit different impact needs and budgets. Get in touch if you'd like to discuss what's most suited to your context.
Working with us
Discover what we do
If you're not sure if we can help, dive into our resources and read our latest news. The What We Do pages give you a good idea of our current services.
Get in touch
Whether you feel clear or not, just email or arrange a call directly with our founding director. We will always be honest as to whether we can help and how, or not!
Define your objectives
We will work with you to define your objectives and configure a realistic approach for your budget.
Agree the details
Our Terms and Conditions lay out all the legals, addressing confidentiality, data protection and intellectual property.
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Because we want you to have the best experience working with us, we'll also make sure to agree ways of working that suit the needs of you and your team.
Delivery
We seek at every stage to surpass your expectations, with clear communication, smooth systems and a never-ending quest for quality. We regularly ask for and act on feedback.
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Improve your impact
Whether we work on a short-term project or over a longer-period of time, we're confident that we will improve confidence and capabilities in social impact management. Just see our testimonials!
Assess
"Honestly, I just don't know where to start"
New human rights due diligence legislation (HRDD) is coming into force at pace and it can be hard to know how you'll have to adapt your current approach to procurement or sales.
We've developed a "HRDD readiness" assessment approach that diagnoses gaps, identifies opportunities and helps you make a sequenced plan to help you get the transition under control.
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Please enquire for more information.
Equip
"We know what our risks are but we're not strategic in reducing them"
Everyone can benefit from taking an objective look at current approaches. Our research has identified three critical areas where supply chain actors are most in need of support, so we've developed training and advisory services content targeting these areas:
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1. Supply chain impact strategy: Once you know your human rights risks, how do you establish targets and create strategies to achieve improvement and impact - "theory of change" for responsible sourcing;
2. Indicators and measurement frameworks: Get to grips with necessary vs "nice to have" data, understand data sources and organise for results management;
3. Insights and implementation: Track, understand and respond to your results. Manage, monitor and interpret data for more confident reporting, continuous learning and improvement.
Implement
"I need to get much better insights from the data we have"
The demands placed on responsible sourcing teams seem to be ever growing, without necessarily the budget to support new requirements.
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The Outcome Gap offers timebound, projectised resource for discrete pieces of work you need to outsource, like human rights impact assessments, Modern Slavery Statements and evaluations of supplier training programmes.
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We can also manage your supply chain data when you're stretched, or be an external critical friend if you periodically want to sense-check your direction.
Principles
Transparency
We believe that supply chain data opacity is a key driver of inequality, and we seek to overturn this power dynamic by pursuing a long-term open data agenda
Accountability
We observe that most due diligence is enacted upon people, not with them, so we seek to embed long term accountability into supply chains
Safety
We know that data is political, so take every precaution (both technical and ethical) to ensure that shared data is safe data - secure, anonymised and aggregated